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Frequently Asked Questions

Entry

Profiles & Login Details

All existing profiles and log-in details will remain the same with the new online entry system. Please note that your username in the new online entry system is your First Name and Last Name together with no space in between.

For example:

First name: John

Last Name: Smith

New username: JohnSmith

Passwords will carry over from the old online entry system.

When you login to the new system, please check that your profile details are correct and updated. You'll also note additional fields, such as Emergency Contact details, that will require input.

Most of the duplicate profiles have been deleted, as well as profiles that have not been used in the past 3 years. As with previous seasons, you will only require the one profile and log-in details to enter each event or race.

How to Enter

Enter via our new secure online entry system. If you have entered any SuperSprint event within the last 3 years, you will already have a profile so click on 'Login' under the Enter Online tab on the right hand side of the SuperSprint homepage and request a password prompt if you don't remember yours from last season.

If you are new to SuperSprint events, click on 'Register' under the Enter Online tab on the right hand side of the SuperSprint homepage, enter the required details, then click on CREATE A USER and enter your details, making sure to follow the guidelines on screen.

Once you have logged in or created yourself a new profile, go to the Event you wish to enter (Events are listed under the "Event" tab at the top of the website). Then click on 'Online entry' on the left hand side menu bar of your chosen event.

What are the entry fees?
 55km Ride  $90
 20km Ride  $70

Entry includes official event jersey and show bag!

What is in my ride kit and when will I get it?
Your ride kit will include, number bib, safety pins and official event jersey. All ride kits will be mailed out prior to event day.
Can I change from the 55km to 20km race or vice versa?
Changing race distances is subject to the approval of SuperSprint staff. If you wish to alter your race distance you will need to contact SuperSprint at info@supersprint.com.au or on 03 9596 2340.
How do I change my Category if I have been entered into the wrong one?

Changing categories is subject to the approval of SuperSprint staff. If you wish to alter your ride category you will need to contact SuperSprint at info@supersprint.com.au or on 03 9596 2340.

Can I enter on the day?
No!
All entries must be done online prior to the event. NO Entries will be permitted on race morning under any circumstances due to insurance reasons!
What if my jersey size is wrong?

On Race Day: If your jersey size is wrong on race day, go back to registration at the end of the race and see if there are any jerseys left with which you can change sizes.

Super Sprint will not send out different jersey sizes after race day!

Jersey Sizes
 Size  S  M  L  XL
 Back length from neckline  62cm 64cm  66cm  68cm 
 1/2 Chest 43cm 45.5cm  48cm  50.5cm 
 1/2 Hem 40cm 42.5cm 45cm 47.5cm
 Sleeve length from HSP 28.5cm   29.5cm  30.5cm  31.5cm 
 1/2 Cuff opening 13.5cm  14cm  14.5cm  15cm 
 1/2 Neck  21cm   21.5cm  22cm   22.5cm 

Can I get refund if I can’t attend?

Under the terms and conditions of entry, there are no refunds or transfers!

However, if you can provide Super Sprint with a medical certificate (if you are sick or injured) you can obtain a partial refund. There is a $10 administration fee charged for every refund. Please fax through your medical certificate to 03 9596 2346 with your phone number and you will be contacted accordingly.

Can someone who hasn’t entered just join in with me?
No, that person must be entered in the system. As their details will not be in the system they will not be insured if something happens to them. It is dangerous for someone who is not a competitor to take part.

Event Day

Are men allowed to compete?
No!!
This is a women’s only ride and no males are permitted to compete.
Is there a bag compound?
Yes there is an area to leave your belongings. The bag compound will be under supervision, however you are advised not to leave any valuables!

Post Event

When do I get my show bag?
At the completion of the ride after you cross the finish line, you will be given a show bag!
Where can I find photo's of my event?
You can access photo's from our Website under the Gallery heading at the top of the page where you can click on the SUB Women's Cycle Challenge. The photo gallery will then appear!
Who do I contact if I have feedback?

All feedback emails should be directed to info@supersprint.com.au


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