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Frequently Asked Questions

Entry

Profiles & Login Details

All existing profiles and log-in details will remain the same with the new online entry system. Please note that your username in the new online entry system is your First Name and Last Name together with no space in between.

For example:

First name: John

Last Name: Smith

New username: JohnSmith

Passwords will carry over from the old online entry system.

When you login to the new system, please check that your profile details are correct and updated. You'll also note additional fields, such as Emergency Contact details, that will require input.

Most of the duplicate profiles have been deleted, as well as profiles that have not been used in the past 3 years. As with previous seasons, you will only require the one profile and log-in details to enter each event or race.

How to Enter

Enter via our new secure online entry system. If you have entered any SuperSprint event within the last 3 years, you will already have a profile so click on 'Login' under the Enter Online tab on the right hand side of the SuperSprint homepage and request a password prompt if you don't remember yours from last season.

If you are new to SuperSprint events, click on 'Register' under the Enter Online tab on the right hand side of the SuperSprint homepage, enter the required details, then click on CREATE A USER and enter your details, making sure to follow the guidelines on screen.

Once you have logged in or created yourself a new profile, go to the Event you wish to enter (Events are listed under the "Event" tab at the top of the website). Then click on 'Online entry' on the left hand side menu bar of your chosen event.

How do I become a Triathlon Australia Member and be eligible for discounted race entry fees?
You must become a member of Triathlon Victoria (or if not in Victoria, see your state triathlon association) www.trivic.org.au

Membership Valid from 1st June 2008 to 30th June 2009

Membership Fee's:
SENIORS: [over the age of 19 years as at 31 December 2008]
$105.00 (incl $4.30 TA Administration Fee) - Non-Club Member
$93.00 (incl $4.30 TA Administration Fee) - If you are a Member of an affiliated Triathlon Club

JUNIORS: [under 20 years of age as at 31 December 2008]
$75.50 (incl $3.20 TA Administration Fee) - Non-Club Member
$64.50 (incl $3.20 TA Administration Fee) - If you are a Member of an affiliated Triathlon Club

What are the age restrictions?

To be eligible to compete in the Brooks triathlon series you must be 12 years of age at 31/12/2008.

To be eligible to compete in the Gatorade triathlon series you must be 15 years of age at 31/12/2008.

If I can't make an event can I transfer my entry to another race or get a refund?

Under the terms and conditions of entry, there are no refunds or transfers!

However, if you can provide SuperSprint with a medical certificate (if you are sick or injured) by 5pm on the Friday prior to the event you may be eligible to obtain a partial refund. There is a $10 administration fee charged for every refund. Please fax through your medical certificate to 03 9596 2346 with your phone number and you will be contacted accordingly.

Transfers only apply given the same circumstances and you will need to provide proof of the illness/injury and notify the office for the transfer to take place

Can I transfer my race entry to another competitor?
No, unfortunately under our terms and conditions that you agreed to we have a "no refunds / no transfers policy". Also due to security, safety and insurance reasons you cannot just take someone’s place in the event
Can I enter on race morning?
There are absolutely NO entries taken on race day!
What does a Team Entry consist of in the Gatorade & Brooks Triathlon Events?
Team Entries in the Gatorade & Brooks Triathlon are run in a relay format in teams of 3.
1 person swims, 1 person rides, and 1 person runs. The Timing Band is used as your "baton" and must be handed over at each transition to the next person.
How do I enter a team?

To enter a team of 3 into the Gatorade Triathlon Series follow these steps:

  1. Create an athlete profile via SuperSprint's online entry system
  2. Once your profile has been created go to the Gatorade triathlon Series homepage and click on 'Online Entry'
  3. Select your event (Races 1 - 6))
  4. Select your team type (Corporate, Mixed, Male, Female,)
  5. Select your team name and confirm your contact details
  6. Read and accept the terms & conditions, enter you payment details and click 'Pay Now'
  7. Once your payment has been accepted click 'Manage Your Team'
  8. You will then be taken to a 'My Teams' page where you will be prompted to manage your team
  9. All 3 team members (including the team manager) will need to be invited to join the team. This is done by entering the email address of each participant in the team member field provided and clicking on 'invite'
  10. To accept the invitation to enter, login to the email account selected in step 9, open the 'Event Invitation' email and click on the 'confirmation' link. This will prompt each participant to select a t-shirt size and automatically add them to the team, or prompt them to create an athlete profile and join the team.

To check your team completion stautus simply login to your athlete profile and click on 'My Teams'. This will if your team is complete or incomplete.

If you have any further questions relating to your team entry forward your query to info@supersprint.com.au 

Can I race with an MP3 or other music player?
At no time during the competition is a MP3 player, headphones, headset, mobile phone etc permitted as stated in Triathlon Australia’s rules and regulations. Such items will be confiscated.

Event Day

Do I have to wear a wetsuit?
It is not compulsory to wear a wetsuit in the Gatorade/Brooks races. However it is recommended that in cold conditions a wetsuit is to be worn. The wetsuit cannot exceed 5mm.
Is there a bag compound?
There is a bag compound located inside the venue. See venue map for exact location.
Are pets allowed?
Pets are allowed in the venue but not allowed on the course or in the bike compound. It is requested that all animals are kept on leashes.
What is in my race kit?

Your race kit consists of –

Timing band (to be worn around ankle)

Security Wristband (to worn throughout race)

Bike sticker (to be placed in middle of handle bars)

Helmet sticker (to be worn on side of helmet)

Swim cap (worn during swim)

Race details

Race number (to be written on body at number writing area)

Post Event

My results are incorrect or not showing!!

If your results appear incorrectly and/or are not showing, please make sure you have searched thoroughly before contacting the Timing Company so they can look into your query. Email them at info@bluechiptiming.com.au

Please include your name, race number, and any other information that may help, such as other competitors finishing around you. The timing company will look into this and get back to you as soon as possible.

Where can I find photos of my event?
You can access photos from our Website under the Gallery heading and click on the race details that you require.
Who do I contact if I have feedback?
Please email Super Sprint at info@supersprint.com.au if you have and feedback or questions.

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